Returns & Digital Satisfaction Policy

1. Commitment to Scientific Quality

At Talvero (operated by VANG MO), our mission is to deliver dependable, peer-reviewed educational content and botanical health insights.

Because our portal primarily distributes digital monographs, educational articles, and electronic compendiums, standard physical return logistics (such as postal parcels or restocking fees) do not apply. Instead, we uphold a comprehensive 30-Day Digital Satisfaction Guarantee for any premium research access or institutional monograph requests.

2. 30-Day Digital Satisfaction Guarantee

If you or your institution request a specialized clinical monograph, digital research brief, or annual research subscription and find that the content does not meet your academic standards:

• You may request a complete, hassle-free cancellation and refund within 30 calendar days of the transaction.
• No physical return of digital files is necessary.
• Refunds are processed back to the original method of payment (credit card, bank account, or PayPal) within 3 to 5 business days.

3. How to Request a Cancellation or Refund

To initiate a satisfaction refund or cancel an active digital subscription:

1. Send an email to [email protected] with the subject line Refund Request / Digital Access.
2. Provide your full name, email address, and order/receipt reference number.
3. Our administrative support desk will process your request promptly without complicated questionnaires.

4. Free Open-Access Content

The general educational articles, interactive assessment calculators, and health blogs published on our website are completely free of charge. No payment is required, and no subscription cancellation is necessary to access public materials.

5. Customer & Reader Support Contact

For any questions concerning digital access, subscriptions, or our satisfaction policies:

VANG MO / Talvero Institute
PISTE DE COUNAMAMA, 97350 IRACOUBO, FRANCE
Email: [email protected]
Phone: +33 5 94 34 81 20
Office Hours: Monday – Friday, 09:00 – 17:00 CET